Account Manager - State Farm Agent Team Member
Full Time • Erlanger, KY
Responsive recruiter
Benefits:
- Life / disability insurance stipend
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ROLE DESCRIPTION:
As an Account Manager for Allison Hornback - State Farm Agent, you are a trusted partner to both our customers and our agency team. This role requires someone who is highly organized, service-focused, and capable of juggling multiple priorities. You’ll support daily operations, provide exceptional customer service, assist with claims, and act as a second set of eyes for the agent to ensure nothing slips through the cracks.
As an Account Manager for Allison Hornback - State Farm Agent, you are a trusted partner to both our customers and our agency team. This role requires someone who is highly organized, service-focused, and capable of juggling multiple priorities. You’ll support daily operations, provide exceptional customer service, assist with claims, and act as a second set of eyes for the agent to ensure nothing slips through the cracks.
This position blends administrative support with customer-facing responsibilities, making it a great fit for someone who enjoys helping others and keeping the office running smoothly.
RESPONSIBILITIES:
- Deliver excellent customer service through phone, email, and in-person interactions.
- Manage incoming and ongoing insurance claims, ensuring follow-up and resolution.
- Assist with sales conversations, policy changes, and cross-selling when appropriate.
- Monitor agency workflows and help maintain operational efficiency.
- Support the agent in reviewing files, catching details, and ensuring compliance.
- Help manage daily office needs and serve as a go-to resource for both team members and clients.
QUALIFICATIONS:
- Experience in insurance, customer service, or office management is preferred.
- Strong organizational skills with attention to detail.
- Friendly, professional communication style.
- Ability to take initiative and support others in a fast-paced environment.
- Comfortable with sales and client outreach when needed.
Compensation: $55,000.00 - $75,000.00 per year
Ready to Launch Your Career?
This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are a growing agency with big dreams and lots of potential. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! Our team is comprised of results-oriented individuals that are serious about their development. If you want to work in an environment that is fun, challenging, and rewarding, then Allison Hornback - State Farm Agent may be the right fit for you! If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team. Come work with an energetic, fun team at Allison Hornback - State Farm Agent!
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
- Our office is located in Erlanger, KY.
Apply now and let us put you on the path to success.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Gain confidence and grow your career
Earn benefits and rewards that are second to none